FAQs


General


Do I need to sign a long-term contract?

No, you can cancel any time you want. Plus, we have a 30-day free trial where you can access all features of Coworkify to make sure you feel comfortable with the software before paying for it.


Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade any time depending on how many Members you want to manage with Coworkify.


What is the pricing model?

We have a flexible pricing model that matches the growth and scale of your space.


What can I do during a 30-day free trial?

During the trial period, you can create as many as spaces you want and access all features. When the trial expires, you can keep your spaces after paying. Otherwise, your spaces will be deleted automatically.


Do I need a credit card for a 30-day free trial?

No, no credit card required during the trial period. We will ask for your credit card when you start paying.


Can I run multiple spaces?

Coworkify supports multiple spaces with a single user account. You can easily switch between different spaces. There is no limit on how many spaces you can create. Our paid plans are applied per space and you will be billed for each space you created.


Is Coworkify available in my language?

Currently we support the following languages: English, Spanish, Italian, German, French, Russian, Portuguese, Japanese, Chinese (Simplified) and Arabic. If you want to use Coworkify in any other language, we can provide a list of text for your translation. Then, we will add new language to the software based on your translation. We welcome a community member to help us get Coworkify translated into new language.


How to Cancel my Trial Period?

There is no need to cancel the trial period since the space will be deleted automatically if its not upgraded to the paid plan after the trial period expires.


Do you offer one-on-one demo phone call?

We do not perform one-on-one phone calls as we're a cloud-based SaaS. However, we do provide pre-sales and technical support via our helpdesk. There are services that will provide only a sales or demo call, but none offers phone support afterwards.


In our case, we are the cheapest solution in the market starting at $29 per month = only $348 per year to run the entire coworking space. One phone call (1 hour) would cost our team $200+ in time and staff costs. As you can see, that would offset almost an entire year's service fee. There's no way to provide an affordable solution and on-demand phone support. We'd have to double or triple our monthly fee to accommodate our worldwide customer base. Our helpdesk is available from Monday to Friday at 9AM - 5PM ET.


How to Change my Password?

To reset your password:


  1. Click: https://coworkify.com/signin
  2. Click on "Forgot your Password?"
  3. Type in your email associated with coworkify.com
  4. You will receive an email with password reset link

Is Coworkify available in my city?

Coworkify can be used in any place. We have customers from all 6 continents, and many are located in USA, Europe, and Asia.


How to delete my members in the space account?

In deleting members, you cannot delete them but only deactivate them from their membership. Once the member is deactivated, he or she will not have access to the account unless the space owner reactivates the membership.


Guide on how to Deactivate and Reactivate Members:


Payment & Invoicing


What kind of payment methods can I use to get paid?

You can accept payment using credit cards (VISA, MasterCard, American Express), PayPal, cash, bank transfer, and checks. Credit card transaction is supported through Stripe and PayPal.


How much does Coworkify charge for each payment transaction?

We don't take a cut of any transaction. Only a transaction fee will be applied by payment method provider to each payment made. A transaction fee can be found at Stripe, Square and PayPal websites.


Which currency does Coworkify support?

Currency support depends on a payment method provider (aka payment gateway) you choose to use. Please refer to the list of supported currencies for each payment method: Stripe, Square and PayPal.


Does Coworkify support any other payment method?

If you want us to support any other payment method, please send us your request at support@coworkify.com. We will then contact a payment gateway provider and see if they have API (Application Programming Interface) available to us.


Can I change or customize VAT in order to fit to the taxes in my country?

You can change a percentage of tax and how it's displayed in invoice. Some customers want to display it just as 'Tax' rather than 'VAT'. A percentage of tax can be changed any time without affecting the invoices that are already issued.


Can I charge my members in prepaid for the bookings?

Coworkify has just developed Credit Plans where Members can use the available credits they have to book resources. Member has to select the Credit Plan which is a one-time purchase of available credits for bookings which have been charged beforehand. See this link to understand more:


Customization & Others


Can I put my logo or run the software using under my own domain name?

The white-label feature is available as part of our paid plans with additional $50 monthly fee. With the white-label feature you can put your logo and run the software under your domain name such as manage.example.com. Your members won't know about Coworkify and you can maintain your brand.


How does Coworkify handle printer management and prints billing?

Coworkify out of the box does not automatically calculate prints billing since there are so many different types of printers that we need to support. By default, you will need to manually add prints billing to each invoice that is auto-generated by Coworkify. However, we can integrate printer management feature upon your request for additional one-time development fee. With the printer management feature the prints billing is automatically added to the corresponding invoice. Please contact us for the estimate.


Does Coworkify support WiFi & network access?

You can set WiFi & network access settings as part of plan you create. New Members will receive these settings only after they sign up with your space. You can set different settings per plan. For example, drop-in Members will use slower congested WiFi connection and monthly Members will use faster reliable WiFi connection.


How does Coworkify handle access control?

You can set access control related information like a passcode to open doors as part of plan you create. New Members will receive these information once they sign up with your space. If you want more advanced access control such as issuing unique passcode per Member, please contact us for the estimate.


Can the Coworkify calendar be embedded into my website?

No, we cannot embed our Booking calendar into your website. However, Coworkify’s Booking calendar can be integrated to your Google calendar. If there are bookings made on the Booking calendar, this will also appear on your Google calendar.
Refer to this link on how to integrate your Google Calendar:


Can I assign Resources on a weekly or monthly basis?

No, booking of resources are charged based on the hours of usage since the bookings are made only on a daily basis.


Can I limit my members in booking certain type of resources only?

Yes, Coworkify has enhanced the Plans and Resources. Space owners can customize Plans with specific Resources only that will be available for the members who are subscribed to the Plan. In each enabled Resources, you can specify the number of your Members are allowed to book with no charge yet. Also, you can specify time-based restrictions in using the Resources.


To know more about the details in customizing your Plans, here’s a guide on how to do it:


Do you have access cards for the members?

Coworkify do not issue access cards for members since were a cloud-based SaaS. But, Coworkify has integrated with KISI that allows a space owner manage the members entry on working space conveniently. To know more about KISI:


How does Coworkify handle Printing Management?

Simply setup a resource for Printing and allow users to pay for it for use of the Resource. For example, you can set-up a Resource for 10 pages or 20 pages, or even per page. Then, manually invoice them for the quantity of pages.


Ready to Try Coworkify?

It only takes a few minutes and gets you access to all features. No credit card needed.

Get Started

Need help?

Read articles on our helpful knowledge base, ping us via chat with questions, or contact our support team.

Get Help Email Support

Discuss Coworking

Join our community of coworking space owners on Facebook to learn and share best practices.

Join Now