FAQs


General


Do I need to sign a long-term contract?

No, you can cancel any time you want. Plus, we have a 30-day free trial where you can access all features of Coworkify to make sure you feel comfortable with the software before paying for it.


Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade any time depending on how many Members you want to manage with Coworkify.


What is the pricing model?

We have a flexible pricing model that matches the growth and scale of your space.


What can I do during a 30-day free trial?

During the trial period, you can create as many as spaces you want and access all features. When the trial expires, you can keep your spaces after paying. Otherwise, your spaces will be deleted automatically.


Do I need a credit card for a 30-day free trial?

No, no credit card required during the trial period. We will ask for your credit card when you start paying.


Can I run multiple spaces?

Coworkify supports multiple spaces with a single user account. You can easily switch between different spaces. There is no limit on how many spaces you can create. Our paid plans are applied per space and you will be billed for each space you created.


Is Coworkify available in my language?

Currently we support the following languages: English, Spanish, Italian, German, French, Russian, Portuguese, Japanese, Chinese (Simplified) and Arabic. If you want to use Coworkify in any other language, we can provide a list of text for your translation. Then, we will add new language to the software based on your translation. We welcome a community member to help us get Coworkify translated into new language.


Payment & Invoicing


What kind of payment methods can I use to get paid?

You can accept payment using credit cards (VISA, MasterCard, American Express), PayPal, cash, bank transfer, and checks. Credit card transaction is supported through Stripe and PayPal.


How much does Coworkify charge for each payment transaction?

We don't take a cut of any transaction. Only a transaction fee will be applied by payment method provider to each payment made. A transaction fee can be found at Stripe, Square and PayPal websites.


Which currency does Coworkify support?

Currency support depends on a payment method provider (aka payment gateway) you choose to use. Please refer to the list of supported currencies for each payment method: Stripe, Square and PayPal.


Does Coworkify support any other payment method?

If you want us to support any other payment method, please send us your request at support@coworkify.com. We will then contact a payment gateway provider and see if they have API (Application Programming Interface) available to us.


Can I change or customize VAT in order to fit to the taxes in my country?

You can change a percentage of tax and how it's displayed in invoice. Some customers want to display it just as 'Tax' rather than 'VAT'. A percentage of tax can be changed any time without affecting the invoices that are already issued.


Customization & Others


Can I put my logo or run the software using under my own domain name?

The white-label feature is available as part of our paid plans with additional $50 monthly fee. With the white-label feature you can put your logo and run the software under your domain name such as manage.example.com. Your members won't know about Coworkify and you can maintain your brand.


How does Coworkify handle printer management and prints billing?

Coworkify out of the box does not automatically calculate prints billing since there are so many different types of printers that we need to support. By default, you will need to manually add prints billing to each invoice that is auto-generated by Coworkify. However, we can integrate printer management feature upon your request for additional one-time development fee. With the printer management feature the prints billing is automatically added to the corresponding invoice. Please contact us for the estimate.


Does Coworkify support WiFi & network access?

You can set WiFi & network access settings as part of plan you create. New Members will receive these settings only after they sign up with your space. You can set different settings per plan. For example, drop-in Members will use slower congested WiFi connection and monthly Members will use faster reliable WiFi connection.


How does Coworkify handle access control?

You can set access control related information like a passcode to open doors as part of plan you create. New Members will receive these information once they sign up with your space. If you want more advanced access control such as issuing unique passcode per Member, please contact us for the estimate.


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